hair web store FAQ section

We purchase our items from top department stores overstock, at great prices, we in turn pass on the savings to you. We buy their overstock items, and resell to you at deep discounts because our goal is to turn our guests into return customers

Returns are accepted if we misrepresent an item, i.e. we ship a black top to you instead of a purple one you ordered. In the case that we misrepresent an item to you, please contact us within 24 hours of receipt at [email protected] and one of our customer care representatives will walk you through the process. If our Returns department is not contacted within 24 hours of your receipt of the item, we will assume that you are satisfied with the product, and will not exchange it.

The Hair Marketplace does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be canceled unless a replacement item is requested. We are continually updating our inventory stock - almost daily - so if you don't see what you like, check back tomorrow and you may be!

Shopping at The Hair Marketplace is safe. Our Safe Shopping Guarantee backs every credit / debit card purchase you make at on our site, and our site is protected by SSL encryption technology. Plus we only offer Google Checkout at this time!

Your order status will be made available to you by email as soon as your order has been shipped. Google Checkout will send you an email notification which links you to the shipping carrier, where a tracking number / information is updated until it is delivered.

For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.

Yes you can if the order is place before 1pm PDT and you live within the 48 U.S. Territories. Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for shipments to APO/FPO addresses.

At this time we accept Google Checkout, US Postal money orders and Cash on Delivery.

Click to add the item to your shopping cart, and select "Money order or Cash on Delivery".

We ship to all US States and Territories. For all other international shipping orders, an international shipping fee will be applied and extra terms and conditions will apply to your order. Please contact [email protected] before placing your order.

Unfortunately, we do not because of Cash on Delivery payment method we cannot ship to PO Boxes.

Yes we do. Email us for a PDF formated catalog at [email protected] and one will be sent to you.

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Yes! We offer further discounts to our wholesale clients. We offer wholesale on all our products, so please contact us at [email protected] with inquiries.